At Nelco Food Products (Pvt) Ltd, we want you to be completely satisfied with your purchase. If you
are not satisfied, we offer a return and refund policy subject to the following terms and conditions:
Defective or Damaged Products
If you receive a defective or damaged product, please contact us within 7 days of receiving your
order. We will provide a full refund or replacement product at our discretion.
Change of Mind
If you change your mind about a product, you may return it to us within 7 days of receiving your
order. The product must be in its original condition and packaging. We will provide a full refund less
any shipping charges.
How to Initiate a Return
To initiate a return, please contact us at [email protected] or by phone at 0454 930 142. We will provide
you with instructions on how to return the product.
You are responsible for the cost of return shipping unless the product is defective or damaged. We
recommend that you use a shipping method with tracking and insurance.
We will process your refund within 14 days of receiving the returned product. Refunds will be issued
to the original payment method used for the purchase.
Some products are non-refundable, including perishable items and gift cards.
Limitation of Liability
Our liability is limited to the purchase price of the product. We are not liable for any indirect,
incidental, or consequential damages.
Changes to Return and Refund Policy
We may update this return and refund policy from time to time. We will post the updated policy on
our website and notify you of any material changes.
If you have any questions about this return and refund policy or our practices, please contact us at
[email protected] or by phone at 0454 930 142.
Effective Date: April 11, 2023.